Q: How much will it cost to ship my item?
A: Shipping rates are based on the total cost of items in your online shopping cart and the country of delivery:
United States (all 50 states and official territories including Armed Forces bases worldwide)
- For orders less than $50 USD, shipping is a flat fee $7 per order.
- For orders $50-299 USD, shipping is a flat fee $6 per order.
- For orders $300 USD and more, we offer FREE SHIPPING anywhere within the United States and Territories
International Group 1 (Canada, Mexico, United Kingdom, Australia)
Q: How long will it take for my item to ship?
A: Shipping times vary depending on the product, and we list "manufacturing time" in the product specifications of many items that are not in-stock and are made-to-order prior to shipping.
While some orders begin the shipping process immediately, please expect a 24 to 48 hour period for order processing unless you see a "manufacturing time" listed on the product page for your item.
Shipping occurs once payment is approved, the address is verified, and the item is prepared. If an item is not in stock, you'll be notified by phone & email. If an item needs manufacturing time, you'll receive an email that your order is processed and you can expect it to ship after the manufacturing time listed has elapsed.
Custom jewelry designs may take up to 18-25 days of manufacturing time before they will be ready to ship. Please let us know if you need expedited manufacturing to receive your custom order sooner.
NOTE: Orders with multiple items will be charged one flat shipping rate based on the total cart cost, although items may be shipped separately depending on availability and/or any delays in manufacturing for one item versus another.
Q: What types of shipping methods do you use?
A: We use a variety of carriers and will choose the most appropriate delivery method for your desired shipping address. Each shipment is securely packaged, fully insured, and shipped using only the most reputable and reliable courier services. Carriers include the United States Postal Service, UPS, FedEx, DHL and and Freight. It is not possible to specify a preferred carrier when placing your order.
Q: Can I get expedited shipping?
A: Please contact us prior to purchase if expedited shipping is needed -- we will try to accommodate your request. We cannot guarantee a delivery date at the time of purchase, but we've been known to move heaven and earth to get a piece of jewelry in your hands at a certain date if you'll communicate with us how important it is!
Q: Do you ship to PO, APO and FPO addresses?
A: Yes, we do ship to PO, APO and FPO addresses. We only require signature confirmation on delivery. Customers are responsible for paying all duties, customs, and local/state/federal taxes associated with each order.
Q: Do you ship to United States PO Boxes?
A: We sure do! If you have a PO Box for your delivery address we'll ship your package via USPS at no extra cost.
Q: What taxes should I expect to pay?
A: Taxes will be assessed at the time of purchase for all orders only shipped to Kentucky, United States. All other locations do not have taxes assessed.
Q: How do you ensure delivery?
A: To protect the security of your shipment, we require an adult signature at the time of delivery, regardless of any waivers you may have with the courier. Our double-boxed packages are fully insured until delivery at the shipping address. Additionally, to ensure that someone will be available to sign for your package, an e-mail message will be sent notifying you that it has been shipped allowing you to track your package from our doorstep to yours.