Customer service by phone: Monday to Saturday 1pm-8pm EST.
Customer service by email: Monday to Saturday 1pm-8pm EST.
Customer service by chat: if the chat box is visible in the lower right corner of your screen, we are available by chat.
For all inquiries that can't be answered immediately, we do our best to respond within 24 hours-- but sometimes it can be 48 hours.
Shop Closing Dates: January 1, Good Friday, May 1, July 4, First Monday in September, Fourth Thursday in November, December 25, December 31 (our shop is closed and we do not answer phone these company-wide days off)
Company Retreats (shop open for current orders, customer service email and phone response may be delayed): Saturday September 11 - Thursday September 16, 2021.
09/09/21 Coronavirus (COVID-19) Update: Open with Few Limitations. Click here for details.
If you're awaiting an answer from our team to get back to you, why not take a look at our comprehensive and transparent Frequently Asked Questions?
Our FAQ is different than what you're probably used to from other companies! These documents are cross-indexed, extensively interlinked and together provide detailed answers to over 1,000 questions across 400+ written pages.
Frankly, we're kinda proud of it...and the FAQ is what our own in-house customer support team is trained to reference in answering most questions someone might ask us via phone, chat and email.