A: Once finished jewelry is manufactured, we typically ship USPS Priority which is a 2 day shipping service to most US locations. For international orders, we typically ship DHL Express which is a 2-day average to most worldwide locations.
However, please understand that unlike loose stones or clearance items, your ring/earrings/pendant order is not sitting on a shelf ready to be shipped to you. As a contract jewelry manufacturer, all non-clearance finished jewelry items you order from our company are made from scratch. That means before we can ship your order, first we must make it!
Our #1 goal is to provide realistic delivery expectations, and then stick as closely to that estimate as we possibly can (so as not to overpromise and underdeliver).
Very rarely is any customer ever upset or disappointed with our high-quality cubic zirconia plus precious metals jewelry! Despite our best efforts to provide manufacturing time estimates prior to purchase, however, some purchasers miss that and are disappointed when we are unable to manufacture and deliver their order requiring 22-25 days in a week or less.
Unless you ordered something from our clearance cubic zirconia jewelry collection-- which are already-made products ready to put into a gift box and ship immediately (rings need to be sized first)-- or a custom “design your own cubic zirconia jewelry” piece (see “I ordered a custom “design my own jewelry” piece. How long does it take for my order to be shipped?” question), your ring/earrings/pendant order would typically take between 2-4 weeks to be manufactured before then being shipped.
Now let’s take that “2-4 weeks estimate” and give you a more accurate answer on a product-by-product basis. Expected Manufacturing Times are clearly stated on the product page for every finished jewelry product we sell (e.g. rings, wedding sets, bands, earrings, pendants etc).
See example screenshot below. There under the clickable “details” tab is some technical specifications pertaining to each product. That “Manufacturing Time” is our best estimate pre-order of when after your purchase your order will be done and ready to put into a box and ship.
Understand, however, that all manufacturing times listed on the website are estimates based on the average time for making that piece of jewelry plus 48 hours we wait on manufacturing for initial payment verification.
Note: As of writing in July 2018, these numbers are ‘static’ and do not change. We are working to make these dates on the product page website visitors see ‘dynamic’ so they can be changed as needed based on our current order queue. Our goal is to complete that within the next 24 months so new purchasers will get the absolute most accurate delivery date estimate we can give them-- before purchase-- taking into account not only the jewelry’s specs (which don’t change) but also our month-by-month fluctuating current order and manufacturing flow .
These manufacturing time estimates are conservative, including a few extra days to account for our often-changing queue of what needs to be made and for whom. That means that sometimes there is a chance to expedite manufacturing (see “Can I request expedited manufacturing for my order? Do you charge extra for it?” question). Please know that we manufacture orders in the shortest possible time regardless of the order queue so you can rest assured no one involved in the production of your order just sits around!
Note: There may be some unforeseen circumstances that affect our ability to manufacture and ship a product within published times. Such circumstances as increased work queue, the breakdown of necessary equipment and machinery, reduced manpower availability, quality-control-failing issues with jewelry casting, and even inclement weather may negatively affect our ability to produce the heirloom-quality precious metal plus 5A cubic zirconia jewelry we’ve promised you in the time estimated before your purchase. Nevertheless, please know that we will always do our best to meet and even exceed the published manufacturing time and estimated shipping date for our items. If there is any possibility of delay, we strive to inform the customer as soon as we know.
As soon as your order is manufactured we ship it to you immediately and provide you with a tracking number so you can track the movement of your package from our facility to your doorstep.