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Order Status / Order Tracking

Information

A: The best way to get your order status before we let you know the order is done and send you the emailed tracking information from the shipping carrier is just to ask us. Fill out the contact form on this webpage-- providing your email address AND order number, or give us a call at U.S. toll free phone number 1-888-355-2484We can look this up for you and get an answer pretty quickly, either in real-time or at worst later the same day. Of course, after we ship and you receive the tracking via email you can track the package from our facility to your doorstep.

So we advise you to please ignore the online CubicZirconia.com customer account order status saying “not updated” or “unfulfilled” (neither of which is very helpful and we apologize for that). For an in-depth explanation of why “order status” isn’t yet checkable on our website through your account, please see the FAQ answer below.

A: As of this writing in August 2022, the CubicZirconia.com website / your account on our website is not a good source of instant information for this question. Instead, the best way to get your order status before we let you know the order is done and send you the emailed order tracking information from the shipping carrier is just to ask us. Fill out the contact form on this webpage-- providing your email address AND order number, or give us a call at U.S. toll free phone number 1-888-355-2484. 

About the unhelpful CubicZirconia.com “order status” account verbiage:

We never wanted our website/your account to say what it does for order status.

The very unhelpful statuses shown as “Paid / Unfulfilled” or “Paid / Fulfilled” or “Not Updated” was a legacy of a web development team we no longer hire.

Indeed, your order status may show one of these stupid phrases right up to the moment the order ships to you and we email you an order tracking number for the carrier’s package delivery.

Of course, for some of our rings, jewelry and custom cut stones that have manufacturing times of numerous weeks…that level of provided “status” detail is pretty useless…isn’t it?

We’re genuinely sorry about that, but we don’t have the in-house web skills to fix it! Automation and the internet giveth…and sometimes it driveth you crazy.

Just FYI, if anyone is still reading this, perhaps morbidly curious about how a small company tries to implement a “better every day” philosophy over time…we’re going to make this process better in our next website and database update (online since 1999, the site we provide for customers to learn and shop has evolved continuously and we’re always making what we hope will be improvements!).

The next planned website update will let us provide additional information customers will be able to see right in their account as the order progresses from stage to stage like:

  • Payment verification
  • CAD design / digital rendering
  • In production: wax mold
  • In production: mounting casting
  • In production: stone cutting / shaping
  • In production: stone setting
  • In production: quality control
  • Polish & finish - Packaging
  • Shipped (en route)
  • Delivered (tracking confirmed)
  • Returned for repair

If we’re feeling especially ambitious, we’ll try to see if the programming team can add in the pictures we take of many of our jewelry pieces as they go through the process. They aren’t really customer-quality, because the pictures are more taken for security and insurance purposes but we think it might be cool and a way to use something we’re already doing to improve our customers’ understanding of how high-quality jewelry gets made from end-to-end. When this next site update happens, we’ll remove this webpage because frankly it’s embarrassing. Instead you’ll just see “How can I check my order status?” and an answer to input your order # and email address in a form and BOOM, technology to the rescue. Until then…we’re happy to talk so please reach out and let us look into your order for you!

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