Frequently Asked Questions: International (non-U.S.) orders
Q: I don’t live in the United States. Can your prices be displayed in my country’s currency instead of in U.S. dollars?
Q: I’m not from the United States. Do you process international orders?
Q: What about shipping availability and costs to U.S. Territories?
Q: Which countries do you ship to? How much do you typically charge for international shipping?
Q: I live abroad (outside the United States). How long will it take my order get to me internationally?
Q: How do you ship international orders?
Q: I live in the United States but I’m currently overseas. Can you ship my CubicZirconia.com order to where I am internationally?
Q: Can you ship my item to an airport where I can pick it up in time for my trip abroad?
Q: I am going on a trip abroad and will not be home for delivery. Can you ship my CubicZirconia.com order to my destination country instead?
Q: Will I need to pay customs duties for my international order?
Q: How much customs duties will I need to pay?
Q: I ordered an item from you. Now I want to return it, but I now live abroad. How can I do it?
Q: I ordered an item from you. Now I want to exchange it for something else, but I now live abroad. How can I do it?
Q: I ordered an item from you. Now I want to have it repaired, but I now live abroad. How can I do it?
Q: What kind of shipping options and rates are available for international orders?
Q: Can I have expedited international shipping?
Q: What taxes should I expect to pay? Will I be charged tax?
If you visit our website from the United States, our website is designed so that all of our product prices will be displayed in U.S. dollars. If you visit from Canada (CAD), the prices can be manually displayed in Canadian dollars with just two clicks (see below). If you visit from any country within the European Union (EUR), prices can be displayed in Euros (“€”). The same is true if you visit our site from Mexico (MXN), United Arab Emirates (AED “Dhs.”), Australia (AUD), Great Britain (GBP "£" British pounds), Hong Kong (HKD), India (INR “Rs.”), Japan (JPY “¥”), or New Zealand (NZD) -- prices can quickly and manually be changed by you to be displayed in the respective currency of your country/region. For all other countries not mentioned here, prices will be displayed in U.S. dollars by default.
How to manually change our website’s currency display setting: To find out if your currency is available to display, and make the change manually...you can change the currency setting using the drop-down box in the upper right corner of our website. Simply click the down arrow to see the different currencies available from the list provided.
Choose the international currency in which you’d want to display the prices on our online catalog (see portion boxed in red on the screenshot below).
You may need to “refresh” your current webpage on CubicZirconia.com if you want a product you’re already looking at to change pricing currency, but all other product pages will then use the new currency during your shopping session.
While you can shop and compare prices using another currency if that is convenient for you, please note, however, that at checkout for purchase all prices will be automatically converted to U.S. dollars.
Your currency not an option? Please know that you are very important to us. Work is ongoing to add to additional international currencies. So if your currency is not included right now, we hope you believe we are working to better accommodate shoppers from your region as each year passes. You may wish to contact us and let us know you were thinking about this; requests help us prioritize what currency to program our website in next for the future. Thanks for choosing to trust CubicZirconia.com for your high quality cubic zirconia jewelry and stones purchases!
International Group 1: Shipping Group 1 includes Canada, Mexico, Australia, United Kingdom and more than 50 total countries in Europe. See below for the full list of European countries included in International Group 1
- For International Group 1 orders US$300 and more, we offer FREE SHIPPING from our United States location to customers in Canada, Mexico, Australia, United Kingdom and more than 50 countries in Europe.
International Group 2: Shipping Group 2 includes all international countries outside North America, Australia, and a few European nations that are not included by name in International Group 1 (see below for complete country list). If your requested ship-to address is not listed please contact us prior to purchase.
- For International Group 2 orders US$500-2499, shipping is a flat fee US$50 per order.
- For International Group 2 orders US$2500 and more, we offer FREE SHIPPING to the International Group 2 countries listed by name below.
Here is the full available country shipping lineup, sorted alphabetically and marked as either International Group 1 or International Group 2 for shipping rate purposes. If your requested ship-to address is not listed please contact us prior to purchase.
Aland Islands (International Group 2)
Albania (International Group 1)
Algeria (International Group 2
Andorra (International Group 1)
Angola (International Group 2)
Anguilla (International Group 2)
Argentina (International Group 2)
Armenia (International Group 1)
Aruba (International Group 2)
Australia (International Group 1)
Austria (International Group 1)
Azerbaijan (International Group 1)
Bahrain (International Group 2)
Bangladesh (International Group 2)
Barbados (International Group 2)
Belarus (International Group 1)
Belgium (International Group 1)
Belize (International Group 2)
Benin (International Group 2)
Bermuda (International Group 2)
Bhutan (International Group 2)
Bolivia (International Group 2)
Bonaire (International Group 2)
Bosnia And Herzegovina (International Group 1)
Botswana (International Group 2)
Bouvet Island (International Group 2)
Brazil (International Group 2)
British Indian Ocean Territory (International Group 2)
British Virgin Islands (International Group 2)
Brunei (International Group 2)
Bulgaria (International Group 1)
Burkina Faso (International Group 2)
Burundi (International Group 2)
Canada (International Group 1)
Cape Verde (International Group 2)
Cayman Islands (International Group 2)
Central African Republic (International Group 2)
Chad (International Group 2)
Chile (International Group 2)
China (International Group 2)
Christmas Island (International Group 2)
Coco (Keeling) Islands (International Group 2)
Colombia (International Group 2)
Comoros (International Group 2)
Congo (International Group 2)
The Democratic Republic of Congo (International Group 2)
Cook Islands (International Group 2)
Costa Rica (International Group 2)
Côte d'Ivoire (International Group 2)
Croatia (International Group 1)
Curaçao (International Group 2)
Cyprus (International Group 1)
Czech Republic (International Group 1)
Djibouti (International Group 2)
Dominica (International Group 2)
Dominican Republic (International Group 2)
Ecuador (International Group 2)
Egypt (International Group 2)
El Salvador (International Group 2)
Equatorial Guinea (International Group 2)
Eritrea (International Group 2)
Estonia (International Group 1)
Ethiopia (International Group 2)
Falkland Islands (International Group 2)
Faroe Islands (International Group 2)
Fiji (International Group 2)
Finland (International Group 1)
France (International Group 1)
French Guiana (International Group 2)
French Polynesia (International Group 2)
French Southern Territories (International Group 2)
Gambia (International Group 2)
Georgia (International Group 1)
Germany (International Group 1)
Ghana (International Group 2)
Gibraltar (International Group 1)
Greece (International Group 1)
Greenland (International Group 1)
Grenada (International Group 2)
Guadelupe (International Group 2)
Guatemala (International Group 2)
Guernsey (International Group 2)
Guinea (International Group 2)
Guinea Bissau (International Group 2)
Guyana (International Group 2)
Haiti (International Group 2)
Heard Island (International Group 2)
Honduras (International Group 2)
Hong Kong (International Group 2)
Hungary (International Group 1)
India (International Group 2)
Indonesia (International Group 2)
Iraq (International Group 2)
Ireland (International Group 1)
Isle of Man (International Group 2)
Israel (International Group 2)
Italy (International Group 1)
Jamaica (International Group 2)
Japan (International Group 2)
Jersey (International Group 2)
Jordan (International Group 2)
Kazakhstan (International Group 1)
Kenya (International Group 2)
Kiribati (International Group 2)
Kosovo (International Group 1)
Kuwait (International Group 2)
Kyrgyzstan (International Group 2)
Lao People’s Democratic Republic (International Group 2)
Laos (International Group 2)
Latvia (International Group 1)
Lebanon (International Group 2)
Lesotho (International Group 2)
Liberia (International Group 2)
Libya (International Group 2) Liechtenstein (International Group 1)
Lithuania (International Group 1)
Luxembourg (International Group 1)
Macao (International Group 2)
Macedonia (International Group 1)
Madagascar (International Group 2)
Malawi (International Group 2)
Maldives (International Group 2)
Mali (International Group 2)
Malta (International Group 1)
Martinique (International Group 2)
Marshall Islands (International Group 2)
Mauritania (International Group 2)
Mauritius (International Group 2)
Mayotte (International Group 2)
McDonald Islands (International Group 2)
Mexico (International Group 1)
Moldova (International Group 1)
Monaco (International Group 1)
Mongolia (International Group 2)
Montenegro (International Group 1)
Montserrat (International Group 2)
Morocco (International Group 2)
Mozambique (International Group 2)
Myanmar (International Group 2)
Namibia (International Group 2)
Nauru (International Group 2)
Nepal (International Group 2)
Netherlands (International Group 1)
Netherlands Antilles (International Group 2)
New Caledonia (International Group 2)
New Zealand (International Group 2)
Nicaragua (International Group 2)
Niger (International Group 2)
Nigeria (International Group 2)
Niue (International Group 2)
Norfolk Island (International Group 2)
Norway (International Group 1)
Oman (International Group 2)
Palau (International Group 2)
Palestine Territory (International Group 2)
Panama (International Group 2)
Papua New Guinea (International Group 2)
Paraguay (International Group 2)
Peru (International Group 2)
Philippines (International Group 2)
Pitcairn (International Group 2)
Poland (International Group 1)
Portugal (International Group 1)
Qatar (International Group 2)
Republic of Cameroon (International Group 2)
Reunion Island (International Group 2)
Romania (International Group 1)
Russia (International Group 1)
Rwanda (International Group 2)
Saint Bartholomew (International Group 2)
Saint Helena (International Group 2)
Saint Kitts & Nevis (International Group 2)
Saint Lucia (International Group 2)
Saint Maarten (International Group 2)
San Marino (International Group 1)
Saint Pierre & Miquelon (International Group 2)
Samoa (International Group 2)
Sandwich Islands (International Group 2)
Sao Tome & Principe (International Group 2)
Saudi Arabia (International Group 2)
Senegal (International Group 2)
Serbia (International Group 1)
Seychelles (International Group 2)
Sierra Leone (International Group 2)
Singapore (International Group 2)
Sint Eustasius & Saba (International Group 2)
Slovakia (International Group 1)
Slovenia (International Group 1)
Solomon Islands (International Group 2)
Somalia (International Group 2)
South Africa (International Group 2)
South Korea (International Group 2)
Sri Lanka (International Group 2)
St Vincent and the Grenadines (International Group 2)
Suriname (International Group 2)
Sweden (International Group 1)
Swaziland (International Group 2)
Switzerland (International Group 1)
Taiwan (International Group 2)
Tajikistan (International Group 2)
Tanzania (International Group 2)
Thailand (International Group 2)
Timor Leste (International Group 2)
Togo (International Group 2) Tokalau (International Group 2)
Tonga (International Group 2)
Trinidad and Tobago (International Group 2)
Tunisia (International Group 2)
Turkey (International Group 1)
Turkmenistan (International Group 2)
Turks & Caicos Islands (International Group 2)
Tuvalu (International Group 2)
Uganda (International Group 2)
Ukraine (International Group 1)
United Arab Emirates (International Group 2)
United Kingdom (International Group 1)
United States and U.S. Territories (U.S. Standard Shipping rates) Uruguay (International Group 2)
Uzbekistan (International Group 2)
Vanuatu (International Group 2)
Vatican City (International Group 1)
Holy See (International Group 1)
Venezuela (International Group 2)
Vietnam (International Group 2)
Wallis and Futuna (International Group 2)
Western Sahara (International Group 2)
Yemen (International Group 2)
Zambia (International Group 2)
Zimbabwe (International Group 2)
Please note that U.S. government regulations restrict American companies from exporting jewelry products to the following international destinations: Cuba, Iran, North Korea, Sudan, Syria, and Ukraine. We cannot accept customers from these countries, sorry.
International orders will be manufactured in the same time, and shipped in the same time as orders from our United States customers. The time it takes for the order to reach your door is dependent on a number of factors, some of which are out of our control including the shipping carrier’s shipping processes and customs entry inspection, payment and release.
After we receive the item and inspect it to be in good salable condition, we will process your exchange item. Price differences will be upset: If the exchange item is cheaper, we’ll refund you the difference. If the exchange item is more expensive, we’ll invoice you first of the difference and ship you the exchange item after you’ve paid the invoice.
For orders to be shipped to most other international locations not specified above, we charge a flat rate shipping charge of US$75 for orders below US$500; US$50 for orders US$500 - $2499; and free shipping for orders at US$2,500 and above.
International orders typically ship through DHL Express Worldwide (average 2-day shipping service to most worldwide locations). From time to time, we also use FedEx and/or UPS for international shipments.
Orders shipped outside the United States are subject to all customs, duties, and taxes imposed by the country of import. Customs charges will vary per item and per country, and cannot be calculated prior to shipping your order. These additional charges are the responsibility of the customer.
For more information about international shipping to specific countries, please see FAQ “Which countries do you ship to?” question.
Please contact us prior to purchase or as close to after purchase as possible if expedited shipping is needed and we will try to accommodate your request.
We cannot guarantee a delivery date at the time of purchase, but we've been known to move heaven and earth to get a piece of jewelry in your hands at a certain date if you'll communicate with us how important it is!
Please note: “expedited shipping” only refers to once your product is manufactured (if applicable) and ready to ship. It does not speed up the manufacturing process for any non in-stock product (See “Can I request expedited manufacturing for my order? Do you charge extra for it?” question for more details).
Please note; The recipient of an International shipment may be subject to a value-added tax (VAT) or import taxes, customs duties and fees levied by the destination country. Additionally, the shipping service may charge a Collect On Delivery, Cash On Delivery, or Cash Receipt On Delivery fee (COD). These charges must be fulfilled by the recipient. CubicZirconia.com has no control over these charges, nor can we predict what they may be.
