![[$29.00] Sample Pack 5A Quality Loose CZ Stones](http://www.cubiczirconia.com/cdn/shop/products/all_cubic_zirconia_shapes_4_x_4_square_large_a5a97789-7a0d-4cf5-b13b-057c83a7be9c.jpg?v=1593889760&width=1)
![[$29.00] Sample Pack 5A Quality Loose CZ Stones](http://www.cubiczirconia.com/cdn/shop/products/all_cubic_zirconia_shapes_4_x_4_square_large_a5a97789-7a0d-4cf5-b13b-057c83a7be9c.jpg?v=1593889760&width=600)
We bought this as a special "dress" ring for Fiona -- who already has a Princess Cut 1ct diamond engagement ring -- so this adds to the overall impact and classy impression on her right hand -- or could be a substitute on her left had when she wishes. Beautiful quality.
Hey Murry, happy to hear from you! We know that Fiona will continue to enjoy her 'substitute' ring in whatever way she feels comfortable wearing it. Thanks for sharing!
I believe I ordered 1 pair of earrings. I received just ONE earring. Bad timing to receive just one.
Can you please check my order to see where the mistake was made?
Hi F, we saw your review come through for your earring order and are also disappointed that our previous email to reach you for confirmation about your order didn't seem to go through to you. The earring that you ordered was one of two earring products on our site that is for a SINGLE EARRING, not a pair of earrings. The product title says as much and the product description also describes the earring 'This Round Cut Cubic Zirconia earring will include 1 (one) total earring and includes a free gift box.'
Primarily we see this product purchased by men looking to wear an earring on one side, or for someone looking for a replacement of one lost earring of a pair to complete their existing set. It has been ordered by mistake from someone looking for a pair of earrings before and that's why we did want to confirm your order before manufacturing. When we didn't hear back from you we went ahead and manufactured your earring order as it was ordered, a single earring.
I can definitely understand your frustration as you were expecting an earring set and now are left with a single earring. For your order, my original question remains. Did you want a:
A. pair of earrings that would be 0.75 carat each side (which would be 1.5 carat TGW).
B. Or maybe a pair of earrings which would have a total carat weight of 3.0 carats, or 1.5 carat each side
The size of your current earring is 1.5 carats, which as a pair would be 3.0 carats TGW.
First, the communication was spot on. Second, the rings were repaired, stones replaced cleaned and returned. They both look brand new. Excellent quality work. I'm very appreciative of the quality and care given to my repairs. Thank you!!!
I really appreciate what you do for everyone, you ask a lot of questions so you can make sure that you have the idea of what the customer wants. I had some changes and there was no problem getting the changes made. Great communications on your part. I am sure that my wife will love it.
We do our best to make sure we fully understand what our customers want so that we can help them get the perfect ring for their needs. We're so happy to have helped you!
My ring is the BEST, and I’m very diligent about keeping it sparkling!
Thanks for being such a great company! It was a real pleasure doing business with you, and I will highly recommend you to anyone I know who needs jewelry!
