A: Our team’s jewelry knowledge varies from person to person. Though we are all encouraged to learn as much as possible about our products and the company’s craft of jewelry-making, the person who puts loose stone orders in the mail, the website development team, and the folks answering the phone each each know less about how to make a ring from scratch than those whose job it is to make our rings from CAD to wax to mold and finally metal casting…does that make sense?
However, in the role each one plays, yes we work with experts on our team. Let us provide a few examples if we may.
Jewel, our stone setting specialist, is probably one of the best in her craft today. We're talking about decades of experience in every which way stones can be hand-set or machine-set into a manufactured piece of jewelry. She has an astoundingly wide knowledge base about jewelry-making best practices, and we couldn't produce the quality and volume of jewelry we do without Jewel.
Nicole, our rockstar customer service manager loves creating magical "wow" moments for our customers. Nicole was instrumental in creating the company's custom CZ "design your own ring" program from the ground up. In that capacity, she's been involved in creating hundreds of one-of-a-kind rings for our customers. She has a real flair for helping prospects talk through what they are wanting to get made...before they are ever asked to spend a single dollar.
Teresa is our Top Customer Service Rep, and she’s got serious empathy skills when a customer has a question or problem. Believe it or not, she actually listens and tries to read/understand everything before opening her mouth or sending off a form-response email. She is so "in-tune" with our customers, her name is actually a part of approximately 25.83% of all positive reviews and testimonials CubicZirconia.com receives on an annual basis!
Deepak and Brian, our 3D CAD imaging geniuses are exactly that - GENIUSES. They can take even the most abstract jewelry design idea and transform it into a concrete design element so well that you'd think they're able to hack their way into the customers’ minds to find out what they really want! They can’t though. That would be creepy.
We could go on and on about each and every member of our team. The point is, we're not all jewelry experts, if that's what you're asking. We're not all customer service rockstars, either, but we have the mother of all customer service rockstars (Nicole) and her daughter (Teresa) on our roster to "wow" our customers all day long. We're not all 3D CAD imaging experts, but we believe we have 2 of the best CAD specialists in the industry today. And so on, and so forth. Deepak, Teresa, and Nicole for instance aren’t going to be doing Jewel’s job anytime soon. We all serve and support each other to give the best service and products to our customers. You can read more about our CubicZirconia.com team here