Cubic Zirconia Engagement Ring- The Helena (Customizable Classic Prong-set Oval Cut Design with Pavé Band)
Q: How much will it cost to ship my item?
A: Shipping rates are based on the total cost of items in your online shopping cart and the country of delivery:
United States (all 50 states and official territories including Armed Forces bases worldwide)
- For orders less than $50 USD, shipping is a flat fee $7 per order.
- For orders $50-299 USD, shipping is a flat fee $6 per order.
- For orders $300 USD and more, we offer FREE SHIPPING anywhere within the United States and Territories
International Group 1 (Canada, Mexico, United Kingdom, Australia)
- For orders $300 USD and more, we offer FREE SHIPPING to Canada, Mexico, Australia, and more than 50 countries in Europe.
- For orders $500-2500 USD, shipping is a flat fee $50 per order.
- For orders $2500 USD and more, we offer FREE SHIPPING to the International Group 2 countries listed by name below.
Q: What about countries outside North America, Australia, and United Kingdom?
Q: How long will it take for my item to ship?
A: Shipping times vary depending on the product, and we list "manufacturing time" in the product specifications of many items that are not in-stock and are made-to-order prior to shipping.
While some orders begin the shipping process immediately, please expect a 24 to 48 hour period for order processing unless you see a "manufacturing time" listed on the product page for your item.
Shipping occurs once payment is approved, the address is verified, and the item is prepared. If an item is not in stock, you'll be notified by phone & email. If an item needs manufacturing time, you'll receive an email that your order is processed and you can expect it to ship after the manufacturing time listed has elapsed.
Custom jewelry designs may take up to 18-25 days of manufacturing time before they will be ready to ship. Please let us know if you need expedited manufacturing to receive your custom order sooner.
NOTE: Orders with multiple items will be charged one flat shipping rate based on the total cart cost, although items may be shipped separately depending on availability and/or any delays in manufacturing for one item versus another.
Q: What types of shipping methods do you use?
A: We use a variety of carriers and will choose the most appropriate delivery method for your desired shipping address. Each shipment is securely packaged, fully insured, and shipped using only the most reputable and reliable courier services. Carriers include the United States Postal Service, UPS, FedEx, DHL and and Freight. It is not possible to specify a preferred carrier when placing your order.
Q: Can I get expedited shipping?
A: Please contact us prior to purchase if expedited shipping is needed -- we will try to accommodate your request. We cannot guarantee a delivery date at the time of purchase, but we've been known to move heaven and earth to get a piece of jewelry in your hands at a certain date if you'll communicate with us how important it is!
Q: Do you ship to PO, APO and FPO addresses?
A: Yes, we do ship to PO, APO and FPO addresses. We only require signature confirmation on delivery. Customers are responsible for paying all duties, customs, and local/state/federal taxes associated with each order.
Q: Do you ship to United States PO Boxes?
A: We sure do! If you have a PO Box for your delivery address we'll ship your package via USPS at no extra cost.
Q: What taxes should I expect to pay?
A: Taxes will be assessed at the time of purchase for all orders only shipped to Kentucky, United States. All other locations do not have taxes assessed.
Q: How do you ensure delivery?
A: To protect the security of your shipment, we require an adult signature at the time of delivery, regardless of any waivers you may have with the courier. Our double-boxed packages are fully insured until delivery at the shipping address. Additionally, to ensure that someone will be available to sign for your package, an e-mail message will be sent notifying you that it has been shipped allowing you to track your package from our doorstep to yours.
There are several different payment options available to you depending on your preference. Regardless of your choice, all transactions are secure and encrypted.
To pay with your credit or debit card, enter your card information and confirm your card billing address at the bottom of the checkout page.
We accept most major credit cards including Visa, Mastercard, American Express, Discover, JCB, and Diner's Club.
We are fully integrated with Paypal for easy checkout. If you select Paypal as your payment option you will be prompted to sign in or create your Paypal account to complete payment. Check the Paypal box, scroll to the bottom, and click the "Complete order" button to proceed.
We are fully integrated with Amazon Pay for easy checkout. If you select Amazon Pay as your payment option you will be prompted to sign in or create your Amazon account to complete payment. Check the Amazon Pay box, scroll to the bottom, and click the "Complete order" button to proceed.
Dwolla provides an online payment system and mobile payments network for customers in the United States. If you select Dwolla as your payment option you will be prompted to sign in or create your Dwolla account to complete payment. Check the Dwolla box, scroll to the bottom, and click the "Complete order" button to proceed.
AFFIRM MONTHLY PAYMENTS
The Affirm financing program allows you to pay for your order up-front with no delays-- just like you had checked out with a credit or debit card. Select "Affirm Monthly payments" as your payment method. Continue to Affirm with the "Complete Order" button. All orders over $300 eligible.
Powered by Paypal, Lay-Buy payment plans give you a flexible payment arrangement. If you select Lay-Buy as your payment option you will be prompted to sign in or create your account to complete payment. Check the Put it on Lay-Buy box, scroll to the bottom, and click the "Complete order" button to proceed.
BANK WIRE TRANSFER
Select Bank Wire as your payment choice and you will be provided instructions for completing payment through a bank wire transfer. Accepted on orders over US$1,500.00. Subject to $35 USD processing fee. Check the Bank Wire box, scroll to the bottom, and click the "Complete order" button to proceed.
We also work with customers on an individual basis to create a flexible layaway schedule.
Learn more about Layaway here.
When you checkout using an eligible and connected Apple device, you will see a button with the Apple Pay logo:
You can tap or click the button to make a purchase with Apple Pay. After clicking the Buy with Apple Pay button, you'll see the shipping and billing information added to your wallet, as well as the cost of the order, shipping rates, and taxes. You will then need to authenticate the purchase.
Learn more about Apple Pay here.
You can also check out using a CubicZirconia.com gift card, previously purchased online.
See our payment FAQ frequently asked questions page for additional information and answers to concerns about payment methods, banking details, wholesale accounts, financing, layaway, order upgrades, currency exchange, international purchases, taxes and so on.
Shop with confidence with the CubicZirconia.com GUARANTEE: We guarantee your jewelry FOR LIFE, FOR FREE
At CubicZirconia.com we are committed to your complete satisfaction. Understanding that buying jewelry online may be a new activity for you, we want to help ease any anxiety and answer any questions you have before you order: we guarantee you will be completely thrilled with the value and quality of the jewelry you purchase from CubicZirconia.com!
* * * * * That is why we cover your purchase of any non-custom-jewelry product with our Free Lifetime Warranty and our 60-day Money-back Guarantee, and all custom-jewelry purchases with our Free Lifetime Warranty and 100% Satisfaction Guarantee. Details below! * * * * *
Free Lifetime Warranty
All purchases from CubicZirconia.com come with two important warranties good for a lifetime:
- Your CubicZirconia.com jewelry will be free of craftsmanship defects. That means that anything you buy in our secure online store is warranted for LIFE against any manufacturing defects on the structure of the jewelry. At CubicZirconia.com, each of our products goes through rigorous tests to assess and maintain our strict standards of quality. Each piece is manufactured in our facilities using only the most premium materials and methods of craftsmanship by professional jewelers with years of experience in their field. We carefully inspect each item to ensure that it meets our strict criterion before shipping it to you.
In the rare event that you find an imperfection or defect, we encourage you to send it back to us to be inspected by one of our master jewelers. If the defect is determined to have occurred during the manufacturing process, we'll replace or repair the item at no cost to you and ship it back repaired and in like new condition. If we determine that the damage was due to normal wear-and-tear, or by neglect or abuse, we can still the repair the piece but there will be a cost. No work will be completed without your prior approval.
- Your Cubic Zirconia stones will maintain their original sparkle and brilliance. We warranty all stones with a LIFETIME guarantee against breaking or chipping under normal wear. With normal use and proper care, your Cubic Zirconia stone should never chip, scratch or discolor. If there's ever a problem with your stone, we'll fix it or replace it at no cost. Just ship it to us and we’ll take care of your exchange.
* * * * * If used and cared for properly, your jewelry will last a lifetime.* * * * *
The structural warranty covers defects that occur during manufacturing. If inspection of an item shows signs of damage from normal wear, misuse, neglect, accidental damage, or alterations of the jewelry, this warranty will be voided and the item will not be covered. In such cases, repairs can be made but charges will apply.
CubicZirconia.com cannot guarantee the work of another jeweler. Please be advised that if any other jeweler works on your jewelry (including resizing, engraving, stone setting, rhodium, etc) this warranty will be voided. In such cases, repairs can be made but charges will apply.
CubicZirconia.com Loose Stones
Our Cubic Zirconia are created to not only look identical to a perfect mined diamond, but our CZ act the same way too, meaning just like a diamond it is possible for them to scratch or crack if it is mistreated or not cared for properly. But if you ever experience a problem with your CZ, we'll fix it or replace it at no cost. Just ship it to us and we’ll take care of your exchange.
CubicZirconia.com would be happy to help you set your new CZ in the jewelry of your choice for a discounted fee; contact us after stone purchase to learn more about our full-service jewelry offers.
CubicZirconia.com cannot guarantee the work of another jeweler and your loose stone warranty will be voided if another jeweler damages your loose stone. Damage caused to your Cubic Zirconia loose stones during stone setting or jewelry work by another jeweler will not be covered for replacement under this warranty.
We strongly recommend that if you are having a jeweler other than CubicZirconia.com set your Cubic Zirconia loose stones, you specifically choose a jeweler who is experienced working with CZ. Make sure to tell your jeweler that your stone is CZ and not a diamond; without special equipment our Cubic Zirconia are visually indistinguishable from diamonds and they may be set improperly and damaged.
When sending a loose stone, ring or jewelry item back to CubicZirconia.com for service or repair, please first email repairs [AT] CubicZirconia.com to receive the Warranty/Repair Form. At this time you will be provided with clear email instructions for shipment and the proper address to ship your repair package.
Please insure any merchandise when returning. We are not responsible for lost or stolen items from mail carriers.
60-day No-Questions-Asked Money-back Guarantee
To make your decision easy to buy today with confidence your jewelry purchase from CubicZirconia.com comes with a "60 Day No-Questions-Asked Money-Back Guarantee!"
CubicZirconia.com strives for 100% satisfaction on all of your purchases. Any jewelry listed on our website for purchase is eligible for our "60 Day No-Questions-Asked Money-Back Guarantee". If there is a stock item you’ve purchased and would like to return for any reason at all, you may ship it back to us within 60 days of product delivery for online store exchange credit or a cash refund.
Refund & Exchange Details:
The return policy does not include clearance items or any wholesale orders that have been discounted for quantity purchase are non-refundable. If you are planning to purchase a discounted wholesale package of stones or jewelry, we encourage you to verify our flawless quality by first requesting a sample or placing a small order.
All returned items will be reviewed upon receipt by CubicZirconia.com jewelers. We will not accept “60 Day No-Questions-Asked” returns for refunds or exchange credits on any items that have become noticeably worn, or been resized, engraved, altered or damaged in any way since the state of initial product delivery. If we determine that an item has been altered in any way, the item will not be accepted for return, and will be shipped back to you without the issuance of a return credit or refund.
If you have any questions about our return policy or procedure, please contact us at 888-355-2484 prior to purchase.
Contact returns [AT] cubiczirconia.com prior to shipping any return; at this time you will be provided with the Return Authorization Form and shipping instructions for shipment, as well as the proper address to ship your return package. Return packages that are shipped without the Return Authorization Form enclosed will be refused and returned to sender without refund or exchange.
Returned products must be received by CubicZirconia.com within 60 days from the time your order was delivered. We will not accept returned items that are delivered after the 60 day return window and your package will be returned to sender without refund or exchange.
Please insure any merchandise when returning. CubicZirconia.com is not responsible for lost, damaged or stolen items from mail carriers.
Return Refund/Credit Process
At our discretion, we may subtract the cost of our original shipping charges and up to 10% restocking charges from your refund for all accepted returns.
Custom-Designed Jewelry 100% Satisfaction Guarantee
In addition to a FREE Lifetime Warranty as detailed above, we stand 100% behind our work with a satisfaction guarantee on all custom orders, and we’ll work hard to make your jewelry right for you.
Because of the intensive work needed to bring your dream jewelry to life, custom orders you design through our “Design-Your-Own Jewelry” program are considered services once they are manufactured and delivered to you. Therefore, custom-designed items are not products and are not eligible for return for refunds or exchange credits under our policy. This includes any jewelry from our existing collection that is modified according to customer instructions to the extent that a new CAD design is created and customer approval is received on the design prior to manufacturing.
All laser-engraved products, special-design metal finished products, and laser-pattern engraved products are considered custom orders and as such are also not eligible for returns, refunds, or exchange credits. CAD deposits made prior to manufacturing are non-refundable in any way once the digital design has been rendered and presented for approval.
Custom Order Exchange Details: If you receive a custom order and it isn’t exactly what you want, we’re here for you! Just let us know by emailing customorders[AT]cubiczirconia.com with your concerns. We will then work with you to further refine the design you received to exceed your expectations. We will repair a workmanship defect at no extra cost to you.