Custom Cubic Zirconia (CZ) Jewelry FAQ- "I just requested a custom quote..."
"I just requested a custom quote..."
Note: Now is also a good time to figure out your ring size if you requested a custom ring quote and don't already know your ring size. See FAQ question "What if I don't know my ring size?" below.
A firm estimate can take a bit longer at times, though we'll be communicating with you during that 48 hour period for sure. That means if you haven't seen any email from us AT ALL, that’s a problem! Make sure to check your SPAM folder, because we’ve probably emailed you once or twice already and it just slipped through somehow. You can also call us at 888-355-2484 or use the live chat on our website between the hours of 10am and 8pm EST so we can get our communication on the same page.
When you do get your price quote, you can make your purchase planning decision with a firm and accurate price we've put real time, thought, and effort into providing so you'll have all the information you need to feel confident moving forward.
This step is so important because the digital design rendering's computer file is what we feed into the machine to build the first wax mold of your jewelry, a wax mold that our experienced jewelry craftsmen use as the model for hand-manufacturing the finished piece. This is frankly the most time-consuming part of the custom jewelry design process-- taking sometimes as much as 10 days, especially if multiple rounds of feedback from you and subsequent revisions by our CAD team are needed to get it right-- but after we have the CAD done you'll get an opportunity to see the design from different angles to make sure the ring or other custom cubic zirconia jewelry piece you've ordered will come out exactly like you want it.
We don't begin manufacturing until you're fully satisfied we understand what you want and have told us so by approving the CAD in writing.
If the custom design costs are prohibitive to your custom design, we’d be happy to help you find other designs in our existing collection that are similar to your design requirements but might save you some money. Contact us through the website, or call us U.S. toll-free 1-888-355-2484 and we’ll talk over your needs and promise to share some less expensive options if we can find them in our unpublished catalog.
This digital design rendering's computer file is what we feed into the machine to build the first wax mold of your jewelry, a wax mold that our experienced jewelry craftsmen use as the model for hand-manufacturing the finished piece. With small exceptions such as the size of the prongs—which we’ll point out to you in the email when we provide your CAD images for approval— the CAD rendering and the resulting custom jewelry piece will be a “what you saw approved is what you’ll get” type of thing.
Remember, we don't begin manufacturing your custom jewelry until you're fully satisfied we understand what you want and have told us so by approving the CAD in writing.
The truth is, we've studied the custom cubic zirconia jewelry competition out there and we know that we produce a better quality product at a better price, with better service and support as well as a 100% Satisfaction Guarantee and Lifetime Warranty that's simply unmatched.
You'll be lucky with some of these competitors to get any response at all to your initial query! Others won't respond for a week (we do our best to respond with a firm price, or questions that will help us get closer to providing that firm price, within 48 hours). Most companies in this arena will simply send you an email with a few words and a dollar figure, with no surety they understand exactly what you want and no guarantee that the price is fixed once you begin working with them and they finally seem to understand what you want created. You'll know these companies from the disclaimers they use that the price quote they give you is subject to change for any reason, which in our opinion includes their having not bothered to understand your request fully in the first place!
Honestly, we encourage you to submit your quote for custom cubic zirconia jewelry to other companies and see if you, too, don't feel like our customers have told us they feel when they first looked into doing business with some of these other jewelers. Unless you like being brushed off, talked down to, or having your questions ignored...we're confident you'll prefer our way of communicating and doing business!
So go ahead, shop your custom design request around while you’re waiting to hear back from us. It’ll become pretty clear to you pretty quickly that CubicZirconia.com is exactly what we say the company is: The Clear Choice for Cubic Zirconia.